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Frequently Asked Questions

When do you roast and ship?

Huckleberry Roasters roasts and ships coffee purchased through webstore on Monday and Tuesday with an 11AM MST cut-off time.

In some cases, depending on coffee availability, we may ship out webstore orders placed after Tuesday's cut-off time, on Thursday afternoon. When that is not possible, we will push those orders to the next production week so you receive the freshest, tastiest coffee possible! 

If you have specific shipping requests or concerns, please e-mail us and we'll try to accommodate! 

What are the shipping details?

For the time being, we can only offer shipping within the United States through our webstore. If you live abroad and are interested in purchasing Huckleberry Roasters coffee, fear not! We can ship abroad, just send us an email. 

Our standard shipping charge is $5, regardless of the amount of coffee or other items ordered.  With standard shipping, Huckleberry reserves the right to ship using either USPS Priority Mail or UPS Ground, depending on our costs.  Most orders shipped on Tuesday will arrive by the end of that week.

If you would like faster shipping, or require any particular shipping method, please select standard shipping, and email us immediately after placing your order, so that we can reconcile any additional shipping charges and ensure that your package arrives as needed.  We are working on adding additional shipping methods to our store checkout; thank you for your patience!

How is the coffee packaged?

We package our coffee in 12oz heat-sealed bags that feature a one-way gas valve and are compostable (sticker included!). We package and ship only whole bean coffee.

Is your coffee organic? Fair trade? Sustainably grown? Etc.?

Huckleberry Roasters is focused on sourcing, roasting and brewing tasty coffee. We do not find coffee specifically for being certified, nor do we intentionally avoid it. We do our very best to buy coffee that is responsibly and sustainably grown, harvested and imported. Additionally, we often try to by coffee that has the most immediate and direct developmental impact at origin. 

As a company, we're not USDA organic-certified - yet. That means, even when we source coffees that are USDA organic-certified, we can't actually market any of our coffees as being so.

Our coffees are not Fair Trade certified; they are better. Fair Trade is a well intentioned, but outdated model that does very little to improve coffee quality and even less to ensure that farmers/producers are paid a higher wage for producing better quality coffee.

We believe the future of the industry is "direct trade"; a model in which middle men and certifications are passed up, in favor of establishing long-term, direct relationships with farmers that are mutually beneficial to both parties. In other words, we get access to better, more consistent coffee and farmers get more money for their farms, families and communities.

On the sustainability front; a similar answer as above. Our coffees aren't certified "sustainable" and our farmer/producer partners don't have the money to pay for a certification, which is often meaningless to them. However, to state the obvious, no one knows more that it's in their best interest to grow coffee in a sustainable way and partner with supportive/helpful roasters than coffee farmers. After all, it is their livelihood! By trading with them directly ourselves and through relationship-focused importers the roaster-farmer link is grounded in all aspects of sustainability...environmental and financial.

Can I exchange/return my coffee?

Coffee is a perishable product, and Huckleberry cannot re-sell any returned coffee. That being said, we stand by the quality of our product, and if you are dissatisfied, please send us an email.  As a general principle, we do ask that you ship back any unused coffee, at your expense, to receive a refund of the purchase.

For non-coffee items, we take it on a case by case basis. We are committed to making it right for you, but we'll have a conversation with you about how we can do that.  

Does Huckleberry Roasters ship internationally?

At the moment, we do not ship coffee internationally via the web store. Not only is it quite expensive (for you), but, in more instances than we'd like to count, we've had packages returned to us, which then leaves you without coffee, and us sitting on coffee.

That being said, if you would like to pursue getting some tasty coffee or have an interesting opportunity to run by us, we are happy to chat. Feel free to send an e-mail to wholesale@huckleberryroasters.com

Where can I find Huckleberry Roasters? 

We ship coffee to some of the best cafes, restaurants and breweries in the U.S. To find Huckleberry near you, take a look here

Contact and Questions/Comments/Concerns

Please email us at wholesale@huckleberryroasters.com for any questions or concerns regarding our coffee, company, and webstore.